GrandHotel Cookie Policy

At Grand Hotel, we use cookies and similar tracking technologies to make your visit to our website smoother, safer and more personalised. This GrandHotel Cookie Policy explains what cookies are, how we use them across the Grand Hotel casino platform, and how you can manage your preferences. By continuing to browse our site or use the GrandHotel casino app, you agree to the use of cookies as described below.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and understand how you interact with our platform. Here at GrandHotel, we rely on cookies to keep our services running efficiently, from processing your grandhotel casino login to remembering your favourite games and settings.

Cookies do not harm your device and cannot access other files stored on your computer or mobile phone. We use them purely to improve functionality, security, and the overall experience you have when visiting Grand Hotel Casino.

How We Use Cookies

Our GrandHotel platform uses cookies for a variety of purposes, all designed to enhance your gaming experience and help us operate a secure, compliant casino. We at GrandHotel deploy cookies to:

• Remember your login credentials so your grand hotel casino login is faster on return visits
• Keep your session active while you play slots, roulette, blackjack, baccarat, video poker, and live dealer games
• Store your language and currency preferences (USD, EUR, GBP, CAD)
• Track your interaction with promotional offers, including any grandhotel bonus code or grand hotel promo code you may have entered
• Analyse traffic patterns to improve site performance and the GrandHotel casino app experience
• Detect and prevent fraudulent activity, ensuring compliance with our Kahnawake Gaming Commission licence

Essential Cookies

These cookies are strictly necessary for our website and the Grand Hotel casino app to function. Without them, you would not be able to log in, make a deposit, request a withdrawal, or access our live casino games. We cannot disable these cookies through our consent tool because they are fundamental to delivering our services securely.

Performance and Analytics Cookies

Our Grand Hotel platform uses analytics cookies to understand how visitors use our site. We collect information such as which pages are visited most often, how long players spend browsing our slots library, and whether any errors occur during registration or gameplay. This data helps us refine our website and app so that every grandhotel register process runs smoothly.

Functionality Cookies

We at GrandHotel use functionality cookies to remember choices you make, such as your preferred currency or the games you play most frequently. These cookies also help us tailor our loyalty program communications and remember whether you have already claimed a grandhotel casino no deposit bonus or other welcome offer.

Advertising and Targeting Cookies

Our GrandHotel marketing partners may place cookies on our site to deliver advertisements relevant to your interests, both on our platform and on third-party websites. These cookies also allow us to measure the effectiveness of our promotional campaigns, including offers tied to a grand hotel bonus code or seasonal free spins promotion. You can opt out of targeted advertising cookies at any time through your browser settings.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment processors, game providers such as Games Global and Pragmatic Play, and analytics services. These third parties may use cookies to verify transactions when you make a grandhotel deposit or request a grandhotel withdrawal, and to ensure our live casino games load correctly across devices. We do not control these third-party cookies directly, and we encourage you to review the relevant third-party privacy policies for further detail.

Cookies and the GrandHotel Casino App

If you access our services through the GrandHotel casino app or our downloadable client, similar tracking technologies apply. Mobile identifiers and local storage may be used in place of traditional browser cookies, but the purpose remains the same: to keep your grandhotel casino login secure, remember your preferences, and let you enjoy our full range of slots, table games and live dealer titles without interruption.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit Grand Hotel. Most web browsers allow you to:

• View which cookies have been set and delete them individually
• Block third-party cookies while allowing first-party cookies
• Block all cookies from being set, though this may prevent you from using certain features, including logging into your account or completing a grandhotel register form
• Delete all cookies when you close your browser session

Please note that if you choose to disable essential cookies, you may be unable to access parts of our website, including the cashier, our live chat support, or the promotions page where grandhotel free spins and other bonus codes are listed. We recommend keeping essential cookies enabled to ensure the best possible experience at Grand Hotel Casino.

How Long Do Cookies Last?

Some cookies we use are session cookies, which are automatically deleted once you close your browser. Others are persistent cookies, which remain on your device for a set period, allowing us to recognise you on future visits and remember settings such as your preferred language or previously viewed grandhotel review pages. We periodically review our cookie retention periods to ensure they remain proportionate and necessary.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. Any updates will be posted on this page, and we encourage you to check back periodically. Continued use of our website or the GrandHotel casino app after changes are posted constitutes your acceptance of the revised policy.

Contacting Us

If you have questions about our use of cookies, or about this policy generally, our support team is available to assist you. You can reach us via LiveChat, available 24/7, or by emailing support@crhelpdesk.com. We aim to respond to all email queries within 48 hours. Whether your question concerns our cookie practices, a grandhotel bonus you received, or general account assistance, we are committed to providing clear and helpful answers.

By continuing to browse our site, make a grandhotel deposit, or log into your account, you acknowledge that you have read and understood how we use cookies at Grand Hotel Casino. We remain dedicated to transparency and to giving you meaningful control over your data while you enjoy everything our platform has to offer.