Grand Hotel Privacy Policy

We at GrandHotel Casino are committed to protecting the personal information you share with us. This Grand Hotel privacy policy explains how we collect, use, store and safeguard your data when you visit our site, create an account, or use our services. Grand Hotel Casino is operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands, and licensed by the Kahnawake Gaming Commission, Canada, under licence 00972. We are also eCOGRA certified, and our payout percentages are reviewed by independent auditors. By registering an account, completing a grand hotel casino login, or using the grandhotel app, you confirm that you have read and accepted this policy.

Information We Collect

When you register for a grandhotel casino login or complete a grand hotel register process, we ask you to provide certain personal details. We collect this information directly from you, as well as automatically through your use of our platform, including the GrandHotel Casino app and browser-based play.

• We collect identification details such as your full name, date of birth, address, and government-issued ID to verify that you meet our minimum age requirement of 19 years old.
• We gather contact information, including your email address and phone number, so we can communicate with you regarding your grand hotel deposit, grandhotel withdrawal requests, and promotional offers.
• We record financial data related to your chosen payment method, whether you use Mastercard, bank transfer, prepaid vouchers, e-wallets, Interac, Visa OCT, Skrill, or CAD EFT / eCheque.
• We track gameplay activity across our slots, roulette, blackjack, baccarat, video poker, parlour games, progressive games, and grandhotel live casino tables to manage our Casino Rewards Loyalty Program.
• We collect technical information such as your IP address, device type, and browser details when you access GrandHotel Casino through desktop, mobile, or our downloadable client.

Information Collected Through Promotions

If you redeem a grand hotel bonus code or a grandhotel promo code, we record the details of the promotion claimed, including welcome bonuses, VIP Lucky Jackpots entries, and Time Of Your Life Sweepstakes tickets. We use this data to administer our loyalty program fairly and to prevent bonus abuse.

How We Use Your Personal Data

We use the information we collect to operate GrandHotel Casino responsibly and to provide you with a secure gaming environment. Our purposes include the following:

• We verify your identity and age before allowing you to make a grandhotel deposit or request a grandhotel withdrawal.
• We process transactions related to your grand hotel casino bonus, grand hotel no deposit bonus offers, and any grandhotel free spins credited to your account.
• We monitor account activity to detect fraud, money laundering, or breaches of our terms and conditions.
• We personalize promotional communications, including grandhotel bonus code offers and updates about our grandhotel casino app.
• We maintain records required by the Kahnawake Gaming Commission and eCOGRA to meet regulatory and audit obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on GrandHotel Casino. Cookies help us remember your login preferences, keep your session secure during a grand hotel casino login, and analyze how visitors interact with our site and our grand hotel app. You can adjust your browser settings to restrict cookies, though doing so may limit certain features of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances:

• We share data with payment processors to complete deposits and withdrawals, including direct bank transfer, Skrill, and other approved methods.
• We disclose information to regulatory bodies such as the Kahnawake Gaming Commission when required by law or licensing conditions.
• We may share data with affiliated sister casinos within the Casino Rewards Loyalty Program network, since VIP points earned at Grand Hotel Casino are redeemable across partner brands.
• We provide information to fraud-prevention and identity-verification services to confirm your eligibility to play.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect the data you provide when using GrandHotel Casino. Our systems are designed to safeguard information related to your account, your grandhotel casino bonus history, and your payment details. While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with financial regulations and licensing requirements. Records related to your grand hotel withdrawal history, bonus claims, and identity verification documents may be kept for a period after account closure, as required by our regulator.

Your Rights

You have certain rights regarding the personal information we hold about you. We are committed to respecting these rights and responding to your requests in a timely manner.

• You may request access to the personal data we hold about your account.
• You may ask us to correct inaccurate or outdated information.
• You may request that we delete your data, subject to our legal and regulatory retention obligations.
• You may opt out of marketing communications regarding grandhotel bonus offers and grandhotel no deposit bonus promotions at any time.

To exercise these rights, you may contact our support team via LiveChat, available 24/7, or by emailing support@crhelpdesk.com. We aim to respond to email queries within 48 hours.

Age Restrictions and Responsible Data Handling

Grand Hotel Casino requires all players to be at least 19 years of age. We do not knowingly collect personal information from minors, and we reserve the right to run identity checks and request documentation to satisfy regulatory requirements before processing any grand hotel casino no deposit bonus or withdrawal request.

Jurisdiction and Legal Responsibility

We operate GrandHotel Casino internationally, with a particular focus on the Canadian market. We do not maintain a restricted-country list; instead, you alone are responsible for determining whether online gambling is legal in your country or jurisdiction of residence. We disclaim liability for any breach of local, national, or state laws resulting from your use of our services.

Changes to This Policy

We may update this Grand Hotel privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly, especially before completing a grandhotel register process or engaging with our grandhotel slots and live casino games. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, how we handle your data, or how to manage your GrandHotel Casino account, please reach out to our support team through LiveChat or by emailing support@crhelpdesk.com. We are here to assist you with any privacy-related concerns regarding your grand hotel casino experience.